Store Policy
PRIVACY POLICY
LALELEI Limited – PRIVACY POLICY Lalelei Limited NZCN (6151888) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our clothing (Services) to you. This Privacy Policy takes into account the requirements of privacy laws, codes and regulations in New Zealand, including the Privacy Act 2020 (Privacy Laws). This Privacy Policy explains: the types of personal information we may collect about you; how we might collect your personal information; how we may use and disclose your personal information; how we will store your personal information; our use of cookies and analytics tools in connection with our Services; your rights to request access to and correction of your personal information; and how you can contact us if you have any other questions regarding our collection, use, storage and disclosure of your personal information. Personal information Personal information means identifiable information about you, for example your name, email, address, telephone number and so on. If you cannot be identified (for example, when personal information has been aggregated and anonymised) then certain parts of this policy may not apply to that information. The personal information we collect The types of personal information we may collect about you include: Identity Data including first name, middle name, last name, maiden name, title, age, date of birth, gender, job title, your social media handles, photographic identification, marital status, title and images of you. Contact Data including billing address, delivery address, email address and telephone numbers. Financial Data including bank account and payment card details (through our third-party payment processor, Stripe, Afterpay or Pay Pal). Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you. Technical and Usage Data including internet protocol (IP) address, your login data, your browser session and geo-location data, your location information (for example your GPS location), device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider. Profile Data including your username and password for our Services profile picture, purchases or orders you have made with us, support requests you have made, content you post, send receive and share through our platform/Services, information you have shared with our social media platforms, your interests, preferences, feedback and survey responses, additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications or accounts from which you permit us to collect information. Interaction Data including information you provide to us when you participate in any interactive features of our Services, including surveys, contests, promotions, activities or events. Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences. Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience. Requested data: including any other personal information requested by us and/or provided by you or a third party. How we collect personal information We collect personal information in a variety of ways, including: Directly: We collect personal information which you directly provide to us, including when you register for an account, through the ‘contact us’ form on our website or when you request our assistance via email, our online chat or over the telephone. Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries. From third parties: We collect personal information from third parties, such as details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies. From publicly available sources: We collect personal information from publicly available sources such as the New Zealand Companies Office and professional networking sites such as LinkedIn. Collection and use of personal information Personal information: We may collect, hold, use and disclose personal information for the following purposes: to enable you to access and use our Services, including to provide you with a login; to provide our Services to you, including to dispatch and deliver our products to you. to enable you to access and use our associated applications and associated social media platforms; to contact and communicate with you about our Services and any enquiries you make via our website; for internal record keeping, administrative, invoicing and billing purposes; for analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms; to run promotions, competitions and/or offer additional benefits to you; to detect and/or prevent any illegal activity that may threaten us or our Services; for advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you, noting we will comply with all laws that are relevant to marketing (including the Unsolicited Electronic Messages Act 2007 and Fair Trading Act 1986); to comply with our legal obligations and resolve any disputes that we may have; if you have applied for employment with us; to consider your employment application; and if otherwise required or authorised by law. Disclosure of personal information to third parties We may disclose personal information to: third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation) our suppliers, IT service providers, data storage, web-hosting and server providers, debt collectors, couriers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators; our employees, contractors and/or related entities; our existing or potential agents or business partners; sponsors or promoters of any promotions or competition we run; anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred; courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you; courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and any other third parties as required or permitted by law, such as where we receive a subpoena. Overseas disclosure: Where we disclose your personal information to third parties listed above, these third parties may store, transfer or access personal information outside of New Zealand including but not limited to, Bali and China, which may not have an equivalent level of data protection laws as those in New Zealand. Before disclosing any personal information to an overseas recipient, we will comply with Information Privacy Principle 12 and only disclose the information if: you have authorised the disclosure after we expressly informed you that the overseas recipient may not be required to protect the personal information in a way that, overall, provides comparable safeguards to those in the Privacy Act 2020; we believe the overseas recipient is subject to the Privacy Act 2020; we believe that the overseas recipient is subject to privacy laws that, overall, provide comparable safeguards to those in the Privacy Act 2020; we believe that the overseas recipient is a participant in a prescribed binding scheme; we believe that the overseas recipient is subject to privacy laws in a prescribed country; or we otherwise believe that the overseas recipient is required to protect your personal information in a way that, overall, provides comparable safeguards to those in the Privacy Act 2020 (for example pursuant to a data transfer agreement entered into between us and the overseas recipient). Your rights and controlling your personal information Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services. Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication. Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the Office of the New Zealand Privacy Commissioner. Storage and security We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. While we are committed to security, we cannot guarantee the security of any information that is stored by us or transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Cookies We may use cookies on our online Services from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online Services and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online Services with personal information, this information may be linked to the data stored in the cookie. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online Services. Links to other websites Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy. Personal information from social network accounts If you connect your account with us to a social network account, such as Facebook or Google, we will collect your personal information from the social network. We will do this in accordance with the privacy settings you have chosen on that social network. The personal information that we may receive includes your name, ID, username, handle, profile picture, gender, age, language, list of friends or follows and any other personal information you choose to share. We use the personal information we receive from the social network to create a profile for you on our platform. If you agree, we may also use your personal information to give you updates on the social network which might interest you. We will not post to your social network without your permission. Where we have accessed your personal information through your Facebook account, you have the right to request the deletion of personal information that we have been provided by Facebook. To submit a request for the deletion of personal information we acquired from Facebook, please send us an email at the address at the end of this Privacy Policy and specify in your request which personal information you would like deleted. If we deny your request for the deletion of personal information, we will explain why. Amendments If you are in New Zealand, we may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy. For any questions or notices, please contact our Privacy Officer at: Lalelei Sister Limited NZBN 9429050904648 Address: 128 FINLAYSON AVENUE, Auckland, 2103, New Zealand Phone : [insert] Email: laleleister@gmail.com Last update: 1 May 2023 © LegalVision NZ Limited
TERMS AND CONDITIONS
LALELEI LIMITED – TERMS AND CONDITIONS (CUSTOM ORDERS) 1 Acceptance (a) By signing these terms and conditions (Terms), or by making payment of the Deposit set out in clause 3 of these Terms you: (1) warrant to us that you have reviewed Terms with your parent or legal guardian (if you are under 18 years old); and (2) warrant to us that you have the legal capacity to enter into a legally binding agreement with us, or (if you are under 18 years old), your parents or legal guardian have agreed to the Terms on your behalf. 2 Custom Orders (a) All custom orders will require a consultation with us prior to placing an order. (b) We may, at our absolute discretion, accept or reject an order following a consultation. We will endeavour to notify you of a rejection at the time of the consultation or within a reasonable time thereafter. (c) Each order that we accept results in a separate binding agreement between you and us for the supply of products in accordance with these Terms. (d) It is your responsibility to check the order details, including selected products and pricing, before you confirm your order. (e) We will create your order based on the sizing provided in the order details or as agreed during a consultation. However, if custom measurements are provided by you, we do not take any responsibility for alterations or changes and an additional fee will occur for any sizing alterations required as a result of the measurements provided by you. 3 Price and payments for Custom Items (a) You must pay us the purchase price of each product you order plus any applicable delivery costs based on the delivery options selected by you (the Price) in accordance with this clause. All amounts are stated in New Zealand dollars and are inclusive of New Zealand GST (where applicable). We display delivery costs separately from the product price. (b) All custom orders will require a consultation with us prior to confirming the order. Any order placed following consultation for a custom order will require a 40% non-refundable to be paid to confirm the order (Deposit). The remainder of the Price will be payable by invoice and due on completion of the order and prior to delivery. Products will not be dispatched until the purchase price and any applicable delivery costs are paid. (c) You must pay the Deposit by way of bank transfer to the bank account nominated by us for such purpose. (d) You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. In the absence of fraud or mistake, all payments made are final. If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment, that your payment will be honoured by your card issuer, and that you will maintain sufficient funds in your account to cover the Price. (e) If we offer payment via a third party payment processor, such as Stripe, PayPal or Afterpay, the payment may be subject to Stripe, PayPal’s terms and conditions (available via: www.stripe.com, www.paypal.com, www.afterpay.com). (f) Where you order the products for delivery outside New Zealand, you may need to pay custom charges or taxes in addition to the Price. 4 Availability and cancellation (a) Due to the custom-made nature of our products, after an order has been confirmed it cannot be cancelled. If you would like to make changes to your order, these will be considered at our absolute discretion and an additional fee may apply for any additional work and material required to meet your request. Any changes to your order once it has been confirmed may extend the delivery time. 5 Delivery, title and risk (a) If possible we will deliver the products to the delivery address you provide when making your order. We deliver worldwide (unless our delivery company does not deliver to your area). (b) Delivery costs will be confirmed by us in your final invoice. (c) Due to the custom-made nature of our products, we normally dispatch products within 3-4 weeks of receiving an order. We suggest keeping this in mind when before ordering our products. Any delivery periods discussed during the consultation are estimates only, based on the information provided by the delivery company. (d) If you need to change the delivery date or delivery address, please notify us immediately in writing. (e) We may deliver the products using a range of delivery methods, such as New Zealand Post. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, the delivery company will generally deliver the products to your nearest post office. (f) Title to the products will remain with us until you have paid us the Price in full in accordance with the Terms. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products. (g) Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your order. Once risk in the products passes, you will be solely responsible for them. 6 Returns (a) Nothing in this clause affects any rights you have under the New Zealand Consumer Guarantees Act 1993 (CGA). (b) Due to the custom nature of our products, we do not offer exchanges or store credit for custom order products. (c) Our products come with guarantees that cannot be excluded under the CGA. You are entitled to a replacement or refund for a failure of substantial character and, in some circumstances, for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a failure of substantial character. Nothing in these Terms limit the consumer guarantees under the CGA in any way. (d) You agree and acknowledge that if you are in trade and acquire, or hold yourself out as acquiring, the products for business purposes in terms of section 43(2) of the CGA, then the CGA does not apply and that its non-application is fair and reasonable. 7 Intellectual property (a) All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with these Terms and the products) will at all times vest, or remain vested, in us. (b) You must not, without our prior written consent: (1) copy or use, in whole or in part, any of our intellectual property; (2) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of our intellectual property to any third party; or (3) breach any intellectual property rights connected with the products, including (without limitation) altering or modifying any of our intellectual property; causing any of our intellectual property to be framed or embedded in another website; or creating derivative works from any of our intellectual property. 8 Limitations (a) Despite anything to the contrary, to the maximum extent permitted by law: (1) our maximum aggregate liability arising from or in connection with these Terms (including the products and/or the subject matter of these Terms) will be limited to, and must not exceed, the portion of the Price paid by you to us for the products the subject of the relevant claim; and (2) we will not be liable to you for any loss of profit (including anticipated profit), loss of benefit (including anticipated benefit), loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings (including anticipated savings), loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. (b) Despite anything to the contrary, to the maximum extent permitted by law, we will have no liability, and you release and discharge us from all liability, arising from or in connection with any: (1) loss of, or damage to, the products, or any injury or loss to any person (subject to your rights under the CGA); (2) failure or delay in providing the products; or (3) breach of the Terms or any law, where caused or contributed to by any: (4) event or circumstance beyond our reasonable control; or (5) act or omission of you or your related parties, and, in any event, any defect, error, omission or lack of functionality or suitability (or the absence of, or reduction in, any anticipated result, outcome or benefit) with respect to the products. 9 General (a) Disputes: Neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with a senior representative of the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause). (b) Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email. (c) Waiver: Any failure or delay by a party in exercising a power or right (either wholly or partly) in relation to these Terms does not operate as a waiver or prevent a party from exercising that power or right or any other power or right. A waiver must be in writing. (d) Relationship of parties: These Terms are not intended to create a partnership, joint venture or agency relationship between the parties. (e) Photographs: If you provide us with photographs of the products including via email or by tagging us on social media, you consent to us publishing such photographs and details (including but not limited to your name, location and date) for our marketing purposes including on our website and social media. (f) Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have. (g) Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions. (h) Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent. (i) Entire agreement: These Terms contain the entire understanding and agreement between you and us in respect of their subject matter. (j) Amendment: We may, at any time and at our discretion, vary these Terms by providing you with an updated copy. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order. (k) Governing law: These Terms are governed by the laws of New Zealand. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New Zealand. The terms and conditions set out above are agreed and accepted.
For any questions and notices, please contact us at: Lalelei Limited (8497121) Email: laleleisister@gmail.com Last update: May 2023 © LegalVision ILP Pty Ltd
Wholesale Inquiries
Thank you for your interest in wholesale inquiries! We welcome requests for bulk orders, and we kindly ask you to contact us directly via email for any specific quantity per unit. We're here to assist you with your needs!
Payment Methods
Credit / Debit Cards
PAYPAL
Afterpay